iRobot Corporation

CRM Marketing Operations Intern

Job Locations US-MA-Bedford
Category Marketing/Business Development
Requisition ID
Job Post Information* : Posted Date
2 days ago(2/20/2018 10:40 AM)


We seek a CRM Marketing Operations – Co-op to join our Global Digital and eCommerce Marketing team within our Home Robots Business Unit. Working within the Global Digital team, enable best in class consumer experience with iRobot’s CRM platform and Customer Care team members by ensuring relevant functions and enhancements are delivered and available to prospects, customers, agents and business users.

This position requires a curious and dynamic individual with the ability to flourish in a fast paced environment.


Internship will be from July-December 2018. 

Essential Functions/ Job Duties

  • Daily administration and support of the CRM platform including, but not limited to, managing multiple user setup, profiles, workspaces, roles and access levels
  • Create and maintain customized reports and dashboards in the CRM and in response to business user requests/questions
  • Create and maintain documentation on processes, policies, and training materials as required
  • Create and monitor email automations, associated reporting, and targeted customer/user segmentation
  • Monitor workflow rules, data validations, triggers, and automations.
  • Monitor and manage internal user tickets related to the CRM platform and effectively communicate needs and report issues with CRM team and vendor
  • Assist in user training on new and existing features and customization


  •  Previous experience with CRMs like Oracle Service Cloud/RightNow and Salesforce is a plus but not required
  • General understanding or interest in relational databases, reporting, and data integration (SQL experience is a plus)
  • Ability to work and be successful both independently and as part of a team
  • Excellent problem solving, organizational, interpersonal, and oral/written communication skills
  • Adaptable and detail-oriented with a focus on execution to ensure quality of deliverables, and continuous improvement of people, process and tools.
  • Ability to balance multiple priorities in a dynamic, fast-paced environment
  • Microsoft Office or similar products (Tableau experience is a plus)


About Us

We are the leading global consumer robot company, designing and building robots that empower people to do more, both inside and outside of the home. Founded by MIT roboticists who had the vision of making practical robots a reality. To date, we have sold over 20 million robots and globally employ more than 600 of the robot industry’s best and brightest. iRobot is committed to fostering invention, discovery and technological exploration in the pursuit of practical and valuable robot products for the home. iRobot stock trades on the NASDAQ stock market under the ticker symbol IRBT.


iRobot is headquartered in Bedford, Massachusetts, accessible by our corporate shuttle directly from Alewife Station. We also have offices in California, Europe, Japan, China & Hong Kong. Imagine the future you could help us build as a fellow iRoboteer! Check out #LifeAtiRobot and follow us on Instagram: @irobotcareers


iRobot is an Equal Opportunity Employer

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