Expert in the OTC business process and OTC business applications including, but not limited to, order management, inventory, shipping, purchasing, receiving, invoicing and demand planning
Expands functionality of the applications
Familiarity and exposure to designs application extensions and solutions using Application Programming Interfaces (APIs)
Leads large enhancements and participates in full lifecycle strategic projects
Interfaces with internal and external developers and resources
Participates in application updates, upgrades and regression testing
Gathers user requirements, participates in root cause analysis, contributes to process re-engineering efforts, identifies possible alternatives and designs solutions that address business requirements.
Documents business and system requirements and use case scenarios. Develops functional specifications at the technical data source level and other documentation as needed. Reviews in-house and vendor software release documentation and performs impact analysis. Assists user and Subject Matter Expert (SME) with Test Plans, Testing and User Documentation.
Works closely with internal and external developers and/or Business Analysts (BA’s) and/or packaged software providers to insure solution meets user needs. Adjusts the functional specification if required. Documents application setups/configurations.
Assists user and SME with Test Plans, Testing and User Documentation. Reviews test plans for appropriateness and thoroughness. Assists user and SME with testing in-house and vendor software releases.
Documents IT support processes/procedures. Insures completeness of documentation package. Performs functional validation. Submits request to move to production to IT Change Management Team (CMT). May provide end-user training.
Troubleshoots complex production support problems and provides or obtains their timely resolution and escalates more complex issues as appropriate
Adheres to company and user department polices on compliance, information security and confidentiality.
Identifies, documents and presents improvements to IT processes.
Maintains confidentiality regarding the information being processed, stored or accessed by the users on the network.
8+ years in experience in Oracle Applications suite within a related field.
Core expertise in performing Gap Analysis, process mapping, defining business requirements, solution design, implementation and configuration of Oracle eBusiness Suite.
Global project experience preferred (localizations, multi-entity, multi-org, multi-currency, intercompany processes).
Multi-national Oracle implementation experience.
Familiarity with eCommerce and EDI solutions.
Highly proficient in MS Office, Visio and SharePoint
Casual user of MS Project.
Active Listening and ability to resolve conflicts.
Good communication, both written and oral, in English.
Assignments require extensive work using a computer.
Responsibilities may require evening and weekend work.