iRobot Corporation

Sales Operations Analyst

Requisition ID
Job Post Information* : Posted Date
6 days ago


We are seeking a Sales Operations Analyst.  In this position, you will be responsible for: (a) supporting the sales, operations and logistic teams in servicing iRobot’s retail customers (b) timely purchase order and return processing (c) sales order shipment planning and backorder management      

Essential Functions/ Job Duties

  • Manage the flow of inventory through purchase orders to the customer by collaboratively planning with the sales and logistics teams.
  • Participate in weekly sales status calls with sales management
  • Be a subject matter expert in Oracle, EDI  
  • Act as a key contact with retailers
  • Manage retail store and warehouse backorders and help to implement recovery plans if necessary.
  • Work with the iRobot operations/logistics team and retail customers to track orders and shipment status to ensure on time delivery. Act as a liaison between sales, distribution and the customer.
  • Prepare monthly reports to track gross sales shipments.
  • Assist in management of customer portals for product set up, dispute resolution and inventory management
  • Assist in timely research and follow-up through resolution of unauthorized customer deductions.
  • Assist sales managers in product set-up with key customers.
  • Assist in the resolution of end user product inquiries and issues.
  • Assist the identification and tracking of unauthorized third party sales
  • Compliance support through purchase and tracking of potential transshipped product.


  • 2+ years professional work experience in in sales, supply chain, customer service or an analytical discipline.
  • BS degree in Business or related field
  • Self-motivated
  • Solid understanding of consumers, consumer electronics, and technology.
  • Strong quantitative and problem solving skills.
  • Strong analytical skills
  • Strong written and verbal communication skills including presentation/facilitation skills
  • Experience with retail and direct sales channels is a plus.
  • Proficient with excel
  • Strong Oracle background
  • 5% (or less) domestic travel required.

About Us

We are the leading global consumer robot company, designing and building robots that empower people to do more, both inside and outside of the home. Founded by MIT roboticists who had the vision of making practical robots a reality. To date, we have sold over 20 million robots and globally employ more than 600 of the robot industry’s best and brightest. iRobot is committed to fostering invention, discovery and technological exploration in the pursuit of practical and valuable robot products for the home. iRobot stock trades on the NASDAQ stock market under the ticker symbol IRBT.


iRobot is headquartered in Bedford, Massachusetts, accessible by our corporate shuttle directly from Alewife Station. We also have offices in California, Europe, Japan, China & Hong Kong. Imagine the future you could help us build as a fellow iRoboteer! Check out #LifeAtiRobot and follow us on Instagram: @irobotcareers


iRobot is an Equal Opportunity Employer

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