This role is part of the Customer Care team in China. It is responsible for providing technical support for iRobot’s home robots when issues are escalated through the call centers. And support repair center for new product parts order or changes management. It will be the internal escalation point for customers experiencing unusual and unique technical issues in areas of product installations, product features, and use of iRobot’s software/hardware.
We are the leading global consumer robot company, designing and building robots that empower people to do more, both inside and outside of the home. Founded in 1990 by Massachusetts Institute of Technology roboticists who had the vision of making practical robots a reality. To date, we have sold over 20 million robots and globally employ more than 600 of the robot industry’s best and brightest. iRobot is committed to fostering invention, discovery and technological exploration in the pursuit of practical and valuable robot products for the home. iRobot stock trades on the NASDAQ stock market under the ticker symbol IRBT.
Our office is in the heart of Shanghai in the Xuhui District. iRobot is headquartered in Bedford, Massachusetts. We also have offices in California, the UK, Japan, Guangzhou & Hong Kong. Imagine the future you could help us build as a fellow iRoboteer! Check out #LifeAtiRobot and follow us on Instagram: @irobotcareers
iRobot is an Equal Opportunity Employer