iRobot Corporation

Technical Support Engineer

JP-Tokyo
Service and Support
Requisition ID
3607
Job Post Information* : Posted Date
6 days ago

Summary

iRobot Corporation, with a mission of “empowering people to do more” is at the forefront of the development of robotics and artificial intelligence technologies. iRobot has become one of the world’s preeminent specialist designers and builders of consumer robots. iRobot invests in the development and growth of its people, in a culture of empowerment, innovation and fun. Come work with some of the most talented and influential people in the robotics field utilizing cutting edge technologies, in an exciting, fast-growing industry!

As a member of the technical support team, you will be in charge of managing repair centers to provide repair service to our customers with high quality. To achieve the high quality service, your role needs to coordinate and cooperate with relevant teams. The Technical Support Engineer will be based in Tokyo and will report to Senior Manager, Technical Support Japan. He/She must deeply understand repair process, company internal process and Japanese market environment. This is opportunity to join growing robot culture in Japan as a member of leading edge home robot company.

 

アイロボット社は、ロボット掃除機「ルンバ」や床拭きロボット「ブラーバ」の製造と販売を行っている世界トップのロボット専業メーカーです。今回は当社のリペアセンターの運営管理のお仕事をお任せ致します。リペアセンターの更なる品質の向上と効率化を追求すべく、リペアセンターのマネジメントを行っていただきます。

Essential Functions/ Job Duties

    • Handle daily escalations in cooperation with relevant teams
    • Manage and improve existing repair process
    • Develop and implement repair process to improve quality and efficiency of repair service
    • Plan, monitor and manage repair parts inventory
    • Create, monitor and improve KPIs
    • Manage PDCA cycle

     

    • エスカレーション対応
    • リペアセンターのマネジメント(業務計画立案、マニュアル作成、管理業務)
    • リペアプロセスの継続的な改善活動(品質、効率、コスト、返却期間の短縮)
    • 修理部品の消費予測及び管理
    • KPI管理や目標管理
    • PDCAサイクルのマネジメント

Qualifications

    • Over 5years experiences in after support of home electrical appliances
    • Over 3years experiences as a member of outsource repair partner management team
    • Logical and analytical thinker
    • Microsoft office tools expert
    • Business English skill (Reporting and E-Mail)
    • Ability to schedule and meet deadlines
    • Ability to negotiate in native Japanese

     

    • 5年以上の修理・アフターサポートの経験(家電製品経験は尚可)
    • 3年以上のアウトソーシングベンダーのマネジメント経験
    • 高い論理的思考力、分析力を持つ方
    • マイクロソフトオフィスツールの使用経験
    • 日本語がネイティブの方、高いコミュニケーションスキルを持つ方
    • ビジネスレベルの英語力を持っている方(メールのやり取り、マニュアル読解が可能なレベル)
    • 高いスケジュール管理能力を持つ方

About Us

We are the leading global consumer robot company, designing and building robots that empower people to do more, both inside and outside of the home. Founded in 1990 by Massachusetts Institute of Technology roboticists who had the vision of making practical robots a reality. To date, we have sold over 20 million robots and globally employ more than 600 of the robot industry’s best and brightest.  iRobot is committed to fostering invention, discovery and technological exploration in the pursuit of practical and valuable robot products for the home. iRobot stock trades on the NASDAQ stock market under the ticker symbol IRBT.

Our office is in the heart of Tokyo in Shinjuku-ku. iRobot is headquartered in Bedford, Massachusetts. We also have offices in California, the UK, China & Hong Kong. Imagine the future you could help us build as a fellow iRoboteer! Check out #LifeAtiRobot and follow us on Instagram: @irobotcareers

 iRobot is an Equal Opportunity Employer

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