iRobot Corporation

Service Desk Intern

US-MA-Bedford
Information Technology
Requisition ID
3529
Job Post Information* : Posted Date
3 days ago

Summary

iRobot is seeking a Service Desk Intern who will be responsible for screening, diagnosing and resolving complex internal or external inquiries and work requests from on-site and remote users as they relate to the set-up and maintenance of personal computers and their applications software and basic network communications.

 

This internship would start in January 2018 for 6 months.

 

 

Essential Functions/ Job Duties

  • Support and deploy desktop hardware and software, printers, faxes, PC and phones; including new hires, moves, etc.
  • Provide timely responses to Service Desk requests via phone, e-mail, using remote control software or in person.
  • Use appropriate knowledge bases to troubleshoot and resolve various technical problems.
  • Document all end user support activity in ticket tracking software.
  • Maintain logs of all repairs and replacements required, update inventory as needed.
  • Perform all other related duties as assigned by manager.

Qualifications

  • Pursuing a BS/BA Degree in Computer Science or equivalent

  • Excellent communication skills.
  • Ability to multi task.
  • Excellent customer service.

 

 

iRobot is an “Equal Opportunity Employer, Minority / Female / Veteran / Disabled”

About Us

We are the leading global consumer robot company, designing and building robots that empower people to do more, both inside and outside of the home. Founded by MIT roboticists who had the vision of making practical robots a reality. To date, we have sold over 20 million robots and globally employ more than 600 of the robot industry’s best and brightest. iRobot is committed to fostering invention, discovery and technological exploration in the pursuit of practical and valuable robot products for the home. iRobot stock trades on the NASDAQ stock market under the ticker symbol IRBT.

 

iRobot is headquartered in Bedford, Massachusetts, accessible by our corporate shuttle directly from Alewife Station. We also have offices in California, Europe, Japan, China & Hong Kong. Imagine the future you could help us build as a fellow iRoboteer! Check out #LifeAtiRobot and follow us on Instagram: @irobotcareers

 

iRobot is an Equal Opportunity Employer

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